Many people love knowing about what is happening around them and in other countries of the world. While there are many ways to know this, news from reliable outlets is one the best. There are many news platforms but MSNBC stands out and this has earned the platform a lot of viewers.
Though the platform is reliable in giving the viewers credible information, many have, however, complained of different audio issues.
It is frustrating when you subscribe for content and you cannot get the best from the platform when there is an audio issue and you do not know how to fix it. This article will give you an insight into the common causes and what you can do to resolve them. Keep reading for more information.
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MSNBC Audio Problems (Causes & Possible Fix)
Whether you are watching MSNBC from your TV or your mobile device, you can experience audio issues. If you are experiencing any audio issues, you are at the right place. Highlighted below are some of the common causes of MSNBC audio problems and how they could be resolved.
Cut audio
Have you ever been speaking with someone on the phone and you miss one or two words said by the person? If yes, you can be in a similar situation when you are watching your favorite show on MSNBC. Many viewers have complained that their audio skips or cuts for a few seconds and then comes up again.
For instance, you might miss one or two words from the anchor of the show. In most cases, this issue could self-heal after a few minutes and many people have stated that they experience the issue for a longer duration.
The device you are using and the platform could be responsible for the issue. Here are some of what could be done to fix the issue.
Confirm the source of the issue
You cannot assume that MSNBC is the cause of the issue, especially when you are experiencing it for the first time. For you to be sure whether the issue only happens on MSNBC, you can open other channels or open another app on your device. This will give you an insight into whether the issue is peculiar to MSNBC or your device is responsible.
Reboot your device
If you have confirmed whether the issue is only peculiar to MSNBC, you should then attempt to reboot or reset the cable, especially if you are dealing with platforms such as Shaw. You can also reboot your device if you are experiencing an issue with the app.
Seek help
Though rebooting your cable could fix the issue, you can also seek help from the customer support team if the issue persists. Just tell the team about your experience and promptly follow all the instructions.
Lost sound
You could be enduring it when the sound cuts intermittently. It is, however, unlikely that you can endure it when the sound is lost. In this instance, you will not hear anything at all.
Your device, settings, and type of channel are likely responsible for the issue. For instance, the issue could be peculiar to the HD channel and you might not experience it on the SD channel, especially when your TV doesn’t support HD channels.
Not only that, but the software of the app could also cause the issue, especially when you are using an outdated version of the app.
The problem could also arise when your device is not connected to the internet or the connection is poor. The volume settings of your device, the connected speakers, and the current state of your device could also be responsible for the issue. Here are some of the things you can do to fix it.
Try other channels
It has been stated earlier that your TV might support HD channels. Since you are unable to hear anything, the first thing you should do is try other channels. You will know through this medium whether the issue is caused by your device or the MSNBC channel.
Know the state of your device
At times, you might be ignorant of the state of your device. It is strongly recommended that you engage the volume buttons to see whether the volume of the device is low or whether there is an issue with the speaker. You can as well use a headphone when there is an issue with your device speaker and you are using the app.
Update the app
In a situation where your device is in perfect condition and you are experiencing the issue, especially when you are using the app, you should first reboot your device and check whether the issue could be resolved.
You can also update the app to the current version. Moreover, you can connect your device to another internet source.
Seek help
If you have attempted to troubleshoot with the steps highlighted above and the issue persists, it is recommended that you seek help. For instance, you could seek the service of a professional for you to fix any issue with the speaker of your device or you contact the customer support team.
Audio sync issue
It is usually a frustrating experience when MSNBC audio does not sync with the visuals. At times, you could hear the audio before the visuals or vice versa.
While some viewers stated that they experience the issue when MSNBC is transmitting from the studio, others noted that they do experience the issue during commercials.
One of the common causes of this issue is when the MSNBC server is experiencing traffic, especially when you experience this issue only on the MSNBC channel.
In this instance, many people are trying to view the channel at the same time as you and this could cause a broadcast delay. Moreover, the issue could be caused when you connect your device or the TV to a speaker and the settings of the speaker are interrupting the audio.
You can also experience this issue if you are using an outdated version of the MSNBC app or you have a poor internet connection. The following are some of the things you can do to fix the issue.
Restart your device
In a situation where the present traffic on MSNBC is responsible for the issue, you can fix it by restarting your device. You can wait for a few minutes before you try the channel again. You can as well update the app to the current version or connect to another Wi-Fi.
Adjust the settings of your speaker
If you have connected a speaker to your TV or your device, you can fix the audio sync issue by disconnecting the speaker.
You will know whether the issue is with the device or the speaker when you do this. If there is an issue with the speaker, you can adjust the settings or you can seek help from professionals.
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How to troubleshoot issues with MSNBC
Do you have issues with MSNBC and you are looking for how to fix it? You will find out some of the solutions to MSNBC issues you are experiencing below.
The MSNBC app fails to open
You will likely get frustrated when you are ready to watch your favorite show on MSNBC and the app is not opening. One of the popular causes of the issue is when there is no internet connection, the connection is poor or the app is outdated. You can fix this issue by closing and reopening the app.
Also, you should restart your device if the issue persists. You can then wait for a few minutes before you open the app again. You can also check for a recent version of the app and update the version on your device to the recent one. If the internet connection is poor, you should connect to another Wi-Fi. You can as well try the web version from your browser.
MSNBC app crashes
At times, the MSNBC app could open and it will crash after some minutes. Though this is frustrating, the issue can also be resolved. The first thing you should do is close the app.
You can then clear the cache and reopen the app again. You should monitor the app for a few minutes to check whether the issue has been resolved. This is, however, possible when you have a strong internet connection.
You could be experiencing this issue also when you are using an outdated version of the MSNBC app. It is strongly recommended that you download the latest version of the app.
All you need to do is to search for it, download it, and update the latest version. Though this might resolve the issue immediately, there are, however, instances when you need to start your device after you update an app before it could function effectively.
Make sure you have a strong internet connection when you want to open the app again. You can also opt for the MSNBC web version if the issue persists and you do not want to miss your favorite show.
Conclusion
Getting the latest news is possible on MSNBC but its audio issue is frustrating. This article has provided tips on how to fix audio issues and other likely issues.